Terms and Conditions

Last updated: October 22, 2024

Please read these terms and conditions carefully before using Our Service.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms and Conditions:

Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

Country refers to: United Kingdom

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to GJ TRAVEL.

Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

Service refers to the Website.

Terms and Conditions (also referred as “Terms”) mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service. This Terms and Conditions agreement has been created with the help of the Terms and Conditions Generator.

Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.

Website refers to GJ TRAVEL, accessible from gjtravel.co.uk

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

When you make a reservation with GJ TRAVEL at the time of payment you are accepting our terms and conditions.

 CANCELLATION POLICY

 Up to 24 hours before pick-up

Cancellation is free of charge if there are more than 24 hours left before the agreed pickup time.

You will get a full refund if you cancel your booking up to 24 hours before pick-up.

 If there are 24 hours or less before the agreed pickup time and in case of No-Show

If there are 24 hours or less before the agreed pickup time and in case of no-show, the total price must be paid and a refund is not possible (we have to charge 100% of the full amount).

 WAITING TIME AT THE TIME OF PICK-UP

• 15 min free waiting time for all pick-up locations except the airport (from the agreed pick-up time)
• For airport pick-up (only indicating flight number): 60 minutes, starting from the pickup time. After one hour of free waiting time, the costs per every new started hour will be max GBP 25.00, if the driver is still available. The driver has the right to decide on site, if the surcharge will be less. The surcharge has to be paid in cash directly to the driver on site. In case the driver is not available after the complimentary wait time, please contact GJ TRVEL so we can try to find a solutation together.

IF THE FLIGHT / TRAIN CANCELED

In case your flight is canceled and the reservation is no longer cancellable, the ride will be considered as NO-SHOW and charged in full.

Moving your booking is only possible if the driver who accepted it agrees. Any supplement must be agreed directly with him. In any case, neither GJ TRAVEL nor the driver is obliged to offer an alternative solution, he can download the receipt from his account to request any refunds from whoever caused the flight loss.

IN THE EVENT OF A NEW ARRIVAL TIME (FLIGHT LOST, REASSIGNED BY THE FLIGHT COMPANY OR REROUTED TO ANOTHER AIRPORT) AND IN ALL OTHER CASES

In case you miss your flight, it is reassigned by the flight company or diverted to another airport, the reservation can no longer be canceled, the ride will be considered as NO-SHOW and charged in full.

Moving your booking is only possible if the driver who accepted it agrees. Any supplement must be agreed directly with him. In any case, neither GJ TRAVEL nor the driver is obliged to offer an alternative solution, he can download the receipt from his account to request any refunds from whoever caused the flight loss.

 MEETING POINT WITH THE DRIVER FOR THE AIRPORT PICK UP

(only with indication of flight number)

After the baggage claim area, at the exit assigned to the specified flight number (provided that the customer indicated the flight number at the time of booking), unless otherwise communicated by GJ TRAVEL. The driver holds a sign with the passenger’s name on it. Contact the driver or GJ TRAVEL service if the driver is not found.

 KILOMETERS/MILES INCLUDED

Transfer booking:

• All the kilometers/miles needed to make the booked transfer

 FURTHER COSTS

If your chosen route includes a special tunnel like the eurotunnel between England and France or a ferry to an island the fees have to be paid by the passenger on site (it is not included in the price). Please note: The passenger has to pay not only the way to his destination but also the way back for the driver. We recommend all our guests, to inform themselves about this possible further costs.

Normal toll fees for highways are included.

In case you book a transfer without the indication of an exact address, for example if the booking indicates just an area or a postal zip, the driver has the right to claim a surcharge for further kilometres.

 NON-REALIZATION OF THE TRIP

PASSENGER DOES NOT PRESENT (No-Show)

If the passenger does not show up at the agreed pick-up point within the free waiting period after the agreed pick-up time without having canceled the reservation, and if he cannot be reached at the telephone number indicated in the booking, it is considered a no-show . In this case, the trip is 100% billed.

THE DRIVER DOES NOT PRESENT

If the driver does not show up, the passenger must contact him directly. The passenger always receives the phone number via SMS at least one hour before departure via SMS. If the driver is not reachable, contact immediately the GJ TRAVEL to find an alternative transfer solution. If the customer does not call within 15 minutes from the time the driver had to show up, neither GJ TRAVEL nor the driver can be held responsible for any consequences.

PASSENGER TRANSPORTATION

If the passenger decides to give up the trip because the driver cannot carry out special services (e.g. transport of children, animals, bulky luggage) that the transport service provider has not previously accepted, the agreed total of the travel costs must be paid, net of any expenses saved.

THE DRIVER REFUSES THE TRIP

The driver may refuse to make the journey if the passenger does not comply with the rules of conduct inside the vehicle or if he presumes that the person who made the reservation or the passenger belongs to an illegal organization or uses the services illegally or for illicit purposes.

 HOURLY SERVICE (BY THE HOUR)

For each hour reserved, you will be included a travel distance of  (13 miles) with the vehicle booked. The sum of the hours required to have the driver with you implies the total of kilometers covered included in the service.From the beginning of the chosen pick-up time until the end of the schedule or the air, the driver in charge of carrying out the service will be at your complete disposal for a transfer request that falls within the established mileage.Any extra hours requested must be agreed with the driver in charge of completing the service.
Adding extra hours to your transfer service and exceeding the distance included with your hourly booking may result in additional costs.All the regular terms and conditions apply here.

 GENERAL INFORMATION

BOOKING VEHICLE CLASS

The vehicle images displayed on the platform are purely indicative of the vehicle class required. Differences based on geographic areas are therefore possible.An upgrade of vehicle by local partner with one of an higher class or having greater capacity may be possible at no additional cost to the user.Services including a VAN can be alternately performed with a SUV of equal capacity and vice versa.In the event that the chosen vehicle class includes a 12 or 16 seater MiniBus, the service can be carried out with two or more Vans/SUVs having the necessary capacity to guarantee the ride.No requests for specific vehicle models or colors can be guaranteed as vehicles are subject to availability.

RULES OF CONDUCT INSIDE THE VEHICLE

The following rules of conduct apply to each trip:

• Strictly no smoking inside the vehicle
• Use of seat belts
• Vehicle care

In the event of non-compliance with these rules and inappropriate behavior, such as vandalism and activities that cause the driver insecurity or make him uncomfortable, the total agreed costs must still be paid, net of any expenses saved. In addition, the Service Provider may ask the user or passenger for compensation for the necessary repair of vehicle damage or for the removal of excessive dirt in the vehicle caused or brought by the passenger.

TRANSPORT OF CHILDREN

Infant seat / child seat

If you want a seat for babies or children, select the number of child seats required in the EXTRA section of the BOOKING page. Our standard cancellation policy applies in the event that no infant or child seat has been requested (or, if requested, it is not in the correct state) and consequently, our service provider was unable to carry out the ride.

BAGGAGE

The free baggage allowance per booking class is indicated on the TYPE OF TRAVEL page. If you travel with excess baggage allowance, add a comment in the NOTES TO THE DRIVER section in the EXTRA section of the booking page. GJ TRAVEL does not guarantee that our service providers will accept more baggage than the advertised baggage allowance. GJ TRAVEL will provide the customer with the details of the service provider assigned to the booking so that the customer makes these travel arrangements directly with the service provider. Alternatively, please contact support.

Requests that exceed the standard services provided by GJ TRAVEL require an availability check which is only performed if you contact the service provider directly or the GJ TRAVEL hotline laughs at the time of the booking request. Our standard cancellation policy applies in the event that no availability check has been performed and, as a result, our service provider has not been able to make the ride.

Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

Termination

We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately.

Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven’t purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party’s liability will be limited to the greatest extent permitted by law.

“AS IS” and “AS AVAILABLE” Disclaimer

The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the company’s provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Governing Law

The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

For European Union (EU) Users

If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which You are resident.

United States Legal Compliance

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a “terrorist supporting” country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

Severability and Waiver

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party’s ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us:

By email: gjtravels24@gmail.com

By visiting this page on our website: gjtravel.co.uk